Description

Hacienda Carmel Community Association

Job Description

Position Title:  General Manager

 Status: Full-time; Exempt

Reports To: Board of Directors through its President

 Responsible for the overall management of Hacienda Carmel Community Association, which include:

        Creating and being the champion of the Association’s Vision and Mission Statements Implementing a policy governance model for Hacienda Carmel

        Developing a long-range strategic plan

        Creating an asset management and risk management program

Implementation of board policies

        Oversight of day-to-day operations

        Enforcement of governing documents

 Primary Responsibilities 

        Attends and advises at all meetings of the Board of Directors, the Architectural Review and Finance Committees  and assigns Staff to all Committees of the Board.  Assists the Board President and all Committee Chairs in the preparation of meeting agendas.  Facilitates the orientation and ongoing education of Board and Committee members.

        Collaborates with the Board on the development and administration of operational policies and procedures.

        Administers all contracts from inception to completion including, but not limited to, initial research and contact with vendors as needed to review services, obtaining bids, obtaining Board approval, and scheduling work. Works closely with the Business Manager to administer the daily oversight of approved Association vendors and contract services. 

        Oversees administration of all insurance policies and employee benefit plans including timely renewal and research of potential alternatives.  Tracks all insurance claims and advises the Board of any actions required of the Board to ensure prompt action is taken on any claim.

        Oversees the financial operations of the Association including, but not limited to, oversight of the development and monitoring of the annual operating budget through the Finance Manager; Oversees Finance Manager’s review of expenditures for proper record-keeping and reporting; preparation of monthly financial statements on a timely basis for submission to the Finance Committee and the Board of Directors; and monitoring and evaluation of the Reserve Fund expenditures and Reserve Study updates. 

        Thorough knowledge of the Davis Stirling Act

        Collaborates with the Board and legal counsel on all litigation/mediation and arbitration matters and is responsible for notifying the Board of potential legal claims.

        Supervises direct reports per the Organizational Chart.  Reviews Employee Handbook with the Special Projects Assistant to ensure that all legally required policies are up to date and that proper procedures are followed including, but not limited to, timely evaluations, hiring and terminations, and administration and documentation of disciplinary actions.

        Monitors condition of facilities and grounds and directs the Business Supervisor to ensure all preventive maintenance programs are implemented in a timely manner.  Provides guidance to maintenance and grounds supervisors . 

        Proactive Administrator and leader implementing effective policies, procedures and systems to support solid business decisions by the board of Directors. 

Other Essential Responsibilities 

 For Members/Residents

         Ensures Resident Services Supervisor schedules and conducts new resident orientation meetings.

        Ensures Resident Services Supervisor meets with residents to plan and coordinate private party events and oversees set-up.

        Manages complaints or disputes between residents.

        Notifies residents of rules violations including procedures for resolution.

        Interacts as needed with the Hacienda Library and Book Shoppe, the Garden Club and the Art Club.

        Attends Resident Functions when invited and available

Other:

         Oversees Kitchen and Dining Room operations in collaboration with Chef-Operator.

        Oversees Residential Care Facility operations and maintenance in collaboration with Owner-Operator.

        Ensures the Operations Supervisor provides information to realtors and/or prospective buyers regarding HCCA information, policies, etc.

        Ensures the Operations Supervisor reviews and responds to miscellaneous pre-purchase home inspection reports and provides direction to maintenance              and/or grounds on corrective measures or repairs.  

        Serves as chief liaison to other local organizations, civic groups, media and law enforcement.

        Ensures appropriate professionalism and conduct of Staff serving the Hacienda Carmel Community Association.

        Coordinates representation of Hacienda Carmel Community Association with HOA professional organizations and other pertinent group meetings.

 Essential Skills 

         Be decisive and diplomatic in interactions with staff, vendors and residents.

        Be detail oriented and organized with strong computer skills..

        Demonstrate effective  written and oral communication skills.

        Possess analytical and critical thinking skills  in order to work effectively with the Board, vendors, staff and residents.

        Ability to multi-task and handle time pressures.

        Have exceptional people skills in order to deal effectively with a heterogenous residential community and staff.

        Be proactive and consistent in addressing rules and regulations.

 Qualifications/Education Requirements 

         Minimum 5 years’ experience in HOA management and experience

        Bachelor’s degree 

        CCAM (Certified Community Association Manager) or CMCA (Certified Manager of Community Associations), 

Physical Requirements  

         Ability to lift and carry up to 25 pounds, bend, kneel and climb stairs.  Ability to walk on uneven ground.

Job Posting – HCCA General Manager Position

 Hacienda Carmel Community Association (HCCA), a not-for-profit mutual benefit corporation, seeks an experienced on-site General Manager to oversee operation of the 55+ community located in Carmel, California. HCCA is governed by an elected 5-member board of directors who serve 3-year staggered terms. 

 The General Manger leads a team of twenty-five staff members in conjunction with departmental supervisors for accounting, grounds maintenance, building maintenance, front desk, housekeeping, community patrol, and resident services.

 Hacienda Carmel comprises three hundred single-level condominium units on fifty acres near the Carmel River, with a variety of on-site amenities. They include:

        Casa Central clubhouse that includes a pool, library, meeting rooms, administrative offices, and a central post office (there is no delivery to the homes), a restaurant (contracted service provider and the Association subsidizes a portion of the operating cost). 

        Casa Carmel, an on-site six bed assisted living facility (contracted out to a licensed provider that pays an annual fee to the Association). 

        Garden Center where residents can rent a space and grow vegetables.

        Dog Run 

        Shuttle van service (van owned by the Association)

        Carports and storage areas

        A one-mile-long rectangular berm to prevent flooding also serves as a walking trail.

        Casa Amigos, an eleven room two story guest house that is rented out to family and friends of owners.

        Casa Fiesta, the main meeting room, gym and stage facility

        The “Termite” wood working building.

        Hair Salon (contracted service pays the HOA an annual fee)

        A building that has a massage therapist by appointment and a traveling physician and there is no fee paid to the Association for the use of that building, as it is seen as a convenience for the members.

        A Storage lot for Recreational Vehicles of various lengths. It is also an area for Maintenance and Landscape vehicles and supplies.

 Community Access

There is one main entry to the community, and 1 emergency ingress-egress easement, with 24-hour patrol provided by a team of HCCA’s employees. The HCCA currently operates a day and night patrol. In addition, there is a system of security cameras at key locations around the property.

 Committees and Clubs: 

There is an Architectural Review Committee as mandated by the CC&Rs. In addition, there are several Standing Committees that are permanent including a Finance Committee, and several Ad Hoc Committees as needed to deal with specific issues facing the HCCA, which are temporary. There are also an assortment of special interest groups and Clubs in the community that include a variety of activities. 

 The General Manager’s primary responsibilities include being a visionary leader who will work with the Board of Directors in creating a Vision and Mission Statement and establishing a system of Policy Governance for the Association.  The General Manager will have a team of 24 full-time equivalent staff. The General Manager will have five direct reports who will be responsible for coordinating day-to-day operations and care of the physical property. The General Manager will set policies with the Board to have well defined parameters to operate a successful administration. The General Manager will be accountable for delivering quality service and delivering results within the annual operating budget and reserve components spelled out in the study that need replacement or refurbishment, within the Board’s goals and priorities. The GM also serves as the lead coordinator for special projects.

 The successful candidate for this position will preferably have a minimum of five years of experience as an on-site HOA manager with a CMCA credential or equivalent, along with the following traits:

 Excellent computer and communication skills – both verbal and written with the ability to interact in a positive manner with co-workers, vendors, contractors, and members of the community including the Board and other volunteers.

 Strong knowledge of financial matters about analysis, planning, and reporting for budgeting, capital expenditures, and special projects.

 Strong knowledge of California and Federal insurance laws and regulations.

 Ability to effectively deal with personnel issues, as well as issues/complaints involving residents of the community or others.

 Excellent time management skills with the ability to prioritize workload and manage multiple tasks or projects simultaneously. 

 The salary range is in the range of $180,000-$210,000 (depending on qualifications) with generous benefits that include medical, dental, vision, a 3% 401k match (after a year) and group life insurance. 

 Interested candidates are encouraged to send their resume with a letter of introduction, writing sample of a management report they have written for an Association Board and a list of references the Association will contact to the following: 

 Interim Manager Kirk Watilo at gm@haciendacarmelca.com or mail to Ken Rothstein at Hacienda Carmel Community Association 1000 Hacienda Carmel, Carmel CA 93923

 The deadline for submitting resumes to be considered by the Board of Directors is 5:00 PM April 16, 2026. The expected start date will be no later than July 1, 2026.