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Tampa General Hospital
Tampa, Florida, United States
17 hours ago

Description

The TGH Brandon Healthplex is TGH’s first ambulatory care center, a-state of the art medical facility that will serve the greater community. Open in early February 2017, TGH Brandon Healthplex is a comprehensive outpatient ambulatory center for patients to access a broad spectrum of quality health care services. The four story, 130,000 square foot facility will house a 24/7 free-standing adult and pediatric emergency department, surgery center, helipad, diagnostic imaging, laboratory services, pharmacy, and physician practice offices. The TGH Brandon Healthplex is committed to patient experience, keeping the provision of excellent and compassionate healthcare at the heart of all we do.

Leadership Expectations:

• Patient Satisfaction Scores at least meet, if not exceed, organizational goals on an annual basis.

• Respective division shows HCAHPS improvements in at least 3 of 4 quarters.

• Models Service Excellence Standards in every interaction, leading by example. Uses appropriate service recovery when necessary.

• Practices AIDET, Showtime, and Culture Care in accordance with the mission, vision, and values of TGH.

• Provides patient care and staff interactions that are non-judgmental and non-discriminatory in nature.

• Ensures department and staff have necessary equipment and supplies to effectively perform duties.

• Promotes continued education and training of staff on best practices and compliance standards.

• Demonstrates commitment to professional and personal growth.

 Service Excellence Expectations:

 All Tampa General Hospital leaders are responsible for leading the team in conjunction with the following six (6) core standards of Service Excellence: Customer Relations, Self-Management, Communication, Telephone Etiquette, Elevator Etiquette, and Ownership and Accountability.

 • Customer Relations: Creating an inviting environment through courteous language, smiling, eye contact, and maintaining a clean work space.

 • Self-Management: Always accountable for dress code standards, visible ID badge, safe hand hygiene, and only utilizing staff break areas for personal calls/device utilization.  Always remembering the patient is our top priority.

 • Communication: Utilizes professional communication at all times, remaining mindful of volume, tone, and body language.

 • Telephone Etiquette: Utilizes pleasant and patient voice, appropriate greeting and resolution mindset.

 • Elevator Etiquette: Always hold doors for approaching passengers while using professional communication (no personal calls) at all times.  Greet visitors with a smile and friendly demeanor.

 • Ownership & Accountability: 100% accountability for self and colleagues’ behavior; always keeping facility safe, neat, and clean. 

 Job Summary:

The Emergency Department Manager for the Tampa General Hospital Brandon Healthplex is responsible for providing exceptional clinical and administrative leadership to staff providing direct/indirect care to patients.

• Responsible for the 24 hour operations of the Emergency Department, which includes, but not limited to programmatic, operational and financial management functions.

• Responsible for leading the department in a manner which positively impacts the patient experience through staff training, accountability standards, and service excellence demonstrated in all interactions.

• Responsible for leading the team in conjunction with the following six (6) core standards of Service Excellence: Customer Relations, Self-Management, Communication, Telephone Etiquette, Elevator Etiquette and Ownership & Accountability.

• The Emergency Department Manager is also responsible for budget management, operational efficiencies, continuous process improvement, and ensuring that patients are highly satisfied.

• Must collaborate with interdisciplinary healthcare providers on a regular basis.

• Responsible for interviewing, hiring, assigning work and evaluating staff performance.

• Responsible for performing job duties in accordance with mission, vision, and values of Tampa General Hospital. 
 



Requirements

• Current Florida Nursing License
• Bachelors of Science in Nursing (BSN) Required. Masters in Nursing preferred.
• At least five (5) years of Emergency/Trauma Nursing experience including 3 years in a leadership role. Minimum 2 years as ER Manager experience required.
• Free-standing ambulatory experience preferred.
• Epic Electronic Medical Records (EMR) experience preferred

Job Information

  • Job ID: 65135020
  • Location:
    Tampa, Florida, United States
  • Position Title: Nurse Manager- Brandon Healthplex Emergency Department - TGH
  • Company Name For Job: Tampa General Hospital
  • Job Function: Nurse Manager
  • Job Type: Full-Time
  • Job Duration: Indefinite
  • Min Education: BA/BS/Undergraduate
  • Min Experience: 5-7 Years
  • Required Travel: None
Healthcare / Health Services
Tampa , Florida , United States

TGH is the area’s only level I trauma center and one of just two ABA-verified adult & pediatric burn centers in Florida. With five medical helicopters*, we transport critically injured or ill patients from 23 surrounding counties to receive the advanced care they need. The hospital is home to one of the busiest solid organ transplant centers in the country. TGH is a nationally designated comprehensive stroke center, and has a 32-bed Neuroscience Intensive Care Unit. Other outstanding centers include cardiovascular, orthoped...

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