Description

You are the voice, the coordinator and the empathetic advocate of patients facing difficult situations. Your compassion for patients and families with acute and chronic health conditions knows no limits. You are committed to working with healthcare teams to ensure every patient receives the care, comfort and dignity they deserve. If this is how you define your role as a Case Manager, we invite you to consider this opportunity.

This is a complex care case manager position that will work to coordinate care and discharge for highly complex patients across inpatient settings at Legacy Health.

Legacy Emanuel Medical Center in North Portland plays a vital role as a local and regional leader in serious clinical illness or injury. With around-the-clock expertise for critical health issues, including experts in trauma, heart care, burns, significant wounds, stroke, brain surgery and more, Legacy Emanuel is central to the health of our community and critical to the care of the Northwest.

• Coordinates and facilitates interdisciplinary provision of comprehensive, patient-centered, quality health care throughout the continuum for patients with acute and chronic health conditions. 
• Fosters achievement of optimal health care outcomes within accepted standards of care.  
• Serves as an expert resource to the healthcare team regarding the continuum of care, efficient use of resources, Best Practice protocols, team-based care, quality indicators and improvements, and regulatory requirements. 
• Ensures a smooth transition of care between multiple health care environments with planned handoffs. 
• Partners with patients and families in identifying health care issues and barriers to self-care in order to set priorities and engage in appropriate interventions. 
• Demonstrates cultural agility and employs health literacy guidelines to provide education regarding self-management strategies.  
• Utilizes rapid quality improvement cycles to continuously monitor, evaluate, measure, and report progress of interventions and outcomes. 
• Paces the case to assure appropriate and fiscally sound care coordination across the continuum.

Education:

• Academic degree in nursing (BSN or higher) preferred.

Experience:

• This position requires extensive knowledge of disease management to include diagnostics, treatment and prognosis, community resources and healthcare reimbursement. Minimum 2 years clinical nursing experience required.  Relevant experience in one or more of the following healthcare areas preferred:
  • Coordination of community resources
  • Care management of diverse patient populations
  • Ambulatory Care
• Knowledge of levels of care throughout the health care continuum to include; inpatient, emergency care, rehab, home health, hospice, long term acute care, SNF, ICF, ALF with an overall understanding of utilization management and resource management.
• Working knowledge of Care Management models across the continuum.

Knowledge/Skills:

• Knowledge of six core components of case management:
  • Psychosocial aspects
  • Healthcare reimbursement
  • Rehabilitation
  • Healthcare management and delivery
  • Principles of practice i.e.  CMS guidelines, Interqual criteria
  • Case Management concepts
• Excellent organizational skills
• Health literate oral and written communication skills for effective interaction with all members of the patient's health care team
• Knowledge of transitional planning to and from all venues
• Ability to determine and access appropriate community resources
• Ability to engage patient/family in discussion of health care goals and decisions with attention to cultural and health literacy implications
• Ability to adhere to and implement regulations in an effective manner.  Must serve as a resource to all team members regarding regulatory issues.
• Keyboard skills and ability to navigate electronic systems applicable to job functions.

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